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CUSTOMER SERVICE POLICY

An After-Sales service worthy of a luxury Maison.

 


WATCH CARE

Recommandations for a durable lifetime of your favorite watch.

Customer Service Baume et Mercier Customer service Watchcare

WATCH SERVICE

Interventions that are necessary for the smooth running of the watch.

Customer Service Baume et Mercier Customer service Service intervention

Call Us
TALK TO A BRAND AMBASSADOR
Call us

We're here to answer your questions: for more detailed information about the watch you are interested in, to suggest gift ideas, or to assist in engraving your watch.

1-800-MERCIER

E-mail

Call us on: 1.800.MERCIER or e-mail us filling in the attached form: baume-and-mercier.us@baume-et-mercier.com

Customer service

Our Contact Center is available to answer your questions: 9am – 9pm EST Mon thru Fri and 10am to 6:30 pm EST on Saturday


USER GUIDE

Customer Service Baume et Mercier Customer service illustration User Guide

WARRANTY

Customer Service Baume et Mercier Customer service illustration Warranty

REPAIR CENTERS

Customer Service Baume et Mercier Customer service illustration Repair centers

FAQ

Customer Service Baume et Mercier Customer service illustration FAQs

GLOSSARY

Customer Service Baume et Mercier Customer service illustration Glossary

CONTACT US

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