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WARRANTY

warranty

Your Baume & Mercier watch is subject to 3 different Guarantees according to your purchase country:

• International Guarantee

• Limited Warranty in United States & Canada

• Guarantee for Australia

Warranty Baume et Mercier CSR Icon 02

INTERNATIONAL GUARANTEE

The following terms and conditions of the Baume & Mercier International Guarantee apply to Baume & Mercier watches either sold or presented for guarantee-covered service in any country, excluding the United States and Canada where a Limited Warranty applies and Australia where a Guarantee for Australia applies. 

It covers: 

Your Baume & Mercier watch is guaranteed to be free from all manufacturing defects for a period of 24 months following the purchase date, according to the following terms and conditions.

Any part found by our technical department to be flawed as a result of a manufacturing defect will be, at the sole discretion of Baume & Mercier, repaired or replaced free of charge.

To claim this guarantee at any authorized Baume & Mercier retailer, you must present the Baume & Mercier Guarantee Certificate duly completed, dated, stamped and signed by an authorized Baume & Mercier retailer. Please keep this document in a safe place.

It excludes:

The Baume & Mercier International Guarantee does not cover:

- defects and damage caused by accidents, improper or abusive use (including knocks, dents, crushing, etc.);

- normal wear and tear of the components;

- misuse or lack of regular care of the watch; 

- defects resulting from magnetic fields or climatic conditions;

- infiltration of humidity into the case and oxidation (in the case of non-water-resistant watches);

- alterations, tampering, dismantling or services and repairs carried out by anyone else other than an authorized Baume & Mercier retailer or a Baume & Mercier After-Sales Service Center;

- use of batteries other than those designated by Baume & Mercier;

- any non-metallic straps or bracelets (leather, rubber synthetic polymer, etc.); 

- watches with the serial number or any other identification mark removed or altered; 

- theft or loss.

As a consumer, national legislation governing the sale of consumer goods may give you certain rights. Those rights are not affected by this guarantee.

Note: Water-resistance

If you have a water-resistant watch, this feature is only guaranteed if an authorized Baume & Mercier After-Sales Service Center or an authorized Baume & Mercier retailer has performed a water-resistance test each time the watchcase was opened, for any reason whatsoever.


LIMITED WARRANTY IN UNITED STATES & CANADA

The following Limited Warranty terms and conditions only apply to Baume & Mercier watches sold or presented for warranty-covered service in the United States of America and Canada, in lieu of the Baume & Mercier Guarantee for Australia and the International Guarantee covering any Baume & Mercier watch sold or presented for guarantee-covered service anywhere else in the world.

It covers:

Your Baume & Mercier watch is guaranteed to be free from all manufacturing defects for a period of 24 months following the purchase date, according to the following terms and conditions.

Any part found by our technical department to be flawed as a result of a manufacturing defect will be, at the sole discretion of Baume & Mercier, repaired or replaced free of charge.

To claim this warranty at any approved Baume & Mercier retailer, you must present the Baume & Mercier Limited Warranty certificate duly completed, dated, stamped and signed by an authorized Baume & Mercier retailer. Please keep this document in a safe place.

Except to the extent prohibited by applicable law, this Limited Warranty set forth above shall be the exclusive manufacturer warranty. This Limited Warranty, along with any other express or implied warrantees, including but not limited to any implied warranty of merchantability or of fitness for any particular purpose, is strictly limited to 24 months following the date of purchase.

Baume & Mercier is only responsible for the repair or replacement of your watch according to the terms and conditions of this Limited Warranty. Conforming to the terms and conditions of this Limited Warranty, Baume & Mercier is not liable for any loss or damage following the use or inability to use your watch, nor for any kind of incidental or consequential damage which may occur to your watch. Certain States, Provinces or Territories do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so  the above limitations or exclusions may not apply to you.

It excludes:

The Baume & Mercier Limited Warranty does not cover:

- defects and damage caused by accidents, improper or abusive use (including knocks, dents, crushing, etc.);

- normal wear and tear of the components;

- misuse or lack of regular care of the watch; 

- defects resulting from magnetic fields or climatic conditions;

- infiltration of humidity into the case and oxidation (in the case of non-water-resistant watches);

- alterations, tampering, dismantling or services and repairs carried out by anyone else other than an authorized Baume & Mercier retailer or a Baume & Mercier After-Sales Service Center;

- use of batteries other than those designated by Baume & Mercier;

- any non-metallic straps or bracelets (leather, rubber synthetic polymer, etc.); 

- watches with the serial number or any other identification mark removed or altered; 

- theft or loss.

Note: Water-resistance

If you have a water-resistant watch, this feature is only guaranteed if an authorized Baume & Mercier After-Sales Service Center or an authorized Baume & Mercier retailer has performed a water-resistance test each time the watchcase was opened, for any reason whatsoever.


GUARANTEE FOR AUSTRALIA

The following Guarantee for Australia terms and conditions only apply to Baume & Mercier watches sold or presented for guarantee-covered service in Australia, in lieu of the Baume & Mercier Limited Warranty for the United States of America and Canada and the International Guarantee covering any Baume & Mercier watch sold or presented for guarantee-covered service anywhere else in the world.

Mandatory statutory rights:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. 

It covers:

This Baume & Mercier Guarantee gives you additional rights provided by Baume & Mercier. Every Baume & Mercier watch is made and tested to meet the Baume & Mercier quality standards. Nevertheless, should your Baume & Mercier watch prove defective, please contact the Baume & Mercier retailer indicated on your Baume & Mercier Guarantee Certificate; only authorized Baume & Mercier retailers are entitled to provide guarantee service as defined in this Baume & Mercier Guarantee. In order to benefit from this guarantee you will be required to present the Baume & Mercier Guarantee Certificate duly completed, dated, stamped and signed by an authorized Baume & Mercier retailer. This Baume & Mercier Guarantee covers defects of materials or workmanship of your Baume & Mercier watch. Baume & Mercier will remedy these identified defects free of charge for up to 24 months from the date of purchase. Thereafter, Baume & Mercier will repair any defective product or part subject to a service charge. 

It excludes:

"The Baume & Mercier Guarantee for Australia does not cover:

- defects and damage caused by accidents, improper or abusive use (including knocks, dents, crushing, etc.);

- normal wear and tear of the components;

- misuse or lack of regular care of the watch; 

- defects resulting from magnetic fields or climatic conditions;

- infiltration of humidity into the case and oxidation (in the case of non-water-resistant watches);

- alterations, tampering, dismantling or services and repairs carried out by anyone else other than an authorized Baume & Mercier retailer or a Baume & Mercier After-Sales Service Center;

- use of batteries other than those designated by Baume & Mercier;

- any non-metallic straps or bracelets (leather, rubber synthetic polymer, etc.); 

- watches with the serial number or any other identification mark removed or altered; 

- theft or loss."

Note: Water-resistance

If you have a water-resistant watch, this feature is only guaranteed if an authorized Baume & Mercier After-Sales Service Center or an authorized Baume & Mercier retailer has performed a water-resistance test each time the watchcase was opened, for any reason whatsoever.

How to proceed?

To benefit from any services outlined in the Baume & Mercier’s International Guarantee, Limited Warranty or Guarantee for Australia, please contact the authorized Baume & Mercier retailer where you purchased your Baume & Mercier watch or any other authorized Baume & Mercier retailer. Please present your Baume & Mercier watch along with the Baume & Mercier Guarantee Certificate. Alternatively, you may also send your Baume & Mercier watch, with your Baume & Mercier Guarantee Certificate, to an authorized Baume & Mercier After-Sales Service Center in your country. All shipping costs are your responsibility. Find the nearest authorized retailer or After-Sales Service Centers 


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