Principles
Baume & Mercier shall only undertake and invoice interventions that have been indicated in the estimate and accepted by the client. The objective is to only carry out interventions that are necessary for the smooth running of the watch and to offer all other aesthetic related interventions as an optional service.
We distinguish the functional services from the aesthetic ones:
• Functional: mandatory to ensure the smooth running of the watch
• Aesthetic: optional operations

Functional services
• Bracelet replacement and sizing
• Battery service
• Maintenance service
• Complete service
A description of the Battery, Maintenance and Complete services is available in the booklet below.

Aesthetic services (available with Maintenance or Complete service only)
• Polishing
• Gold or Rhodium-plating (including polishing)
• Other operations (engraving…)

Age categories
Baume & Mercier has defined 2 age categories for its watches:
- the Contemporary category
- the Vintage category

To define the age category of your watch, please check if the technical reference engraved on the watch case-back is indicated in the list of the technical references of the booklet below. If it is the case, your watch is considered as a “Contemporary” watch, if not, it is considered as a “Vintage” one.
A service for a “Vintage” watch is generally more delicate than for a “Contemporary” watch and a restoration may be necessary. The leadtime for the repair is often longer.

Price
Baume & Mercier establishes recommended retail prices for services. However please note that the authorized Baume & Mercier retailers are free to determine the prices they wish. 

Lead time
It can take from 3 weeks to more than 3 months to service your watch.
In principle, for the “Contemporary” watches, spare parts are available and our repair lead time is determined by the type of service carried out: Battery service, Maintenance service (3 weeks) or Complete service (4 weeks).
As for the “Vintage” watches, spare parts are not always available, so they must be ordered from Switzerland, which often means a longer time to wait. Sometimes, specific components (dial, case, bracelet) are out of stock and need to be re-manufactured, which can mean an additional delay. Finally, certain watches have to be returned to Baume & Mercier, Switzerland for repair and in this case an additional 4 to 8 weeks is required.

Estimate
When an authorized Baume & Mercier retailer registers your watch, you should be provided with a pre-estimate and an estimated price and lead time for the repair or desired service. If you give your approval for sending your watch to an After-Sales Service Center authorized by Baume & Mercier, a complete diagnosis will be performed by a watchmaker. Nevertheless, an estimate will only be sent to you if you have specifically requested it or if the amount of the repair or service is superior to the estimated price, determined by the authorized Baume & Mercier retailer. An estimate will be issued within 1 week if the watch is repaired locally and within 3 to 4 weeks if it is repaired in Switzerland.

Please feel free to access the Customer Service booklet in PDF format.