Frequently Asked Questions - Our recommendations
Authentic Baume & Mercier watches are sold exclusively, through our network of authorized retailers around the world. In some countries, we also have opened an official Baume & Mercier e-boutique to better serve our customers. This assures you are investing in a genuine Baume & Mercier timepiece and that it is not counterfeit, modified or a second-hand item presented as new merchandise.
Only watches purchased through an authorized retailer are accompanied by a Baume & Mercier International Guarantee.
You may find details of these retailers on our Store Locator
If you buy your watch from a non-authorized retailer or an un-official e-boutique, we cannot guarantee the authenticity of the piece you have acquired.
Purchasing through our official network assures that you are investing in a genuine Baume & Mercier timepiece which benefits from our International Warranty, and that it is not counterfeit, modified or a second-hand item presented as new merchandise.
If your watch is lost or stolen, it is now possible to register it in the database of our partner, Enquirus. Thanks to our partner Enquirus, Enquirus.com aims to reduce and if possible, eliminate the theft of luxury watches and associated fraud. All watches manufactured with a unique identifier (serial number) can be registered on this free of charge and user-friendly platform. In turn, the database is a useful tool for law enforcement agencies dealing with suspicious watches and anyone purchasing a pre-owned watch.