Recommendations for taking care of your Baume & Mercier watch are available in the Care recommendations section of our website

our Baume & Mercier watch is a high-precision instrument working continuously 24 hours a day, that needs regular maintenance to maintain its precision and water-resistance over time.

The interval between services may vary, depending on the use of the watch as well as the environment in which it is worn.

The water resistance can, for example, be affected by the natural aging of the gaskets but also by regular use of the winding crown, shocks, and other factors including perspiration, use of cosmetics and changes in temperature.

We recommend a water-resistance check every year and a complete service performed every 3 to 5 years by one of our service centers.

Note for watches equipped with a Baumatic movement: new lubricants allow for the intervals between services to be extended (5 to 7 years instead of 3 to 5 years).

If your Baume & Mercier watch needs a service, we invite you to drop off your watch at one of our service centers or at an authorized retailer who will take care of sending it to one of our service centers.

Alternatively, in some countries (United States, France, Hong-Kong, Japan and Australia), you can also directly send your watch to our regional service center. If you are interested in this service, please visit our dedicated section by clicking on one of these countries and/or contact us so that we can explain you the full process and send you a Shipping Kit to securely pack your watch.

Your watch will then be handled by a certified watchmaker benefitting from specific tools and original components.

When you drop-off your watch at an authorized retailer, you should be given an approximative pre-estimate including price and leadtimes for the service required. Then, if you agree, your watch will be sent to one of our service centers where a full diagnosis will be performed by one of our watchmakers who will determine the service and parts to be replaced taking your initial request into consideration.

You will then receive an official estimate within 1 week from receipt of your watch by our Service Center (4 weeks if the watch needs to be repaired in Switzerland). Of course, no service will be carried out without your prior approval.

In principle, spare parts for our contemporary watches are always available and the time required for service by our skilled watchmakers depends only on the type of service to perform: Battery service (approx. 1 week ), Water-resistance Service (approx. 4 weeks) or Complete Service (approx. 5 weeks).

For vintage watches, spare parts are not always immediately available in stock in all countries, and this can cause an extra delay. In addition, components such as cases, dials or bracelets are sometimes out of stock and have to be re-manufactured, further extending the delay. Lastly, certain watches must be returned to our Baume & Mercier watchmaking workshop in Switzerland to be exclusively repaired by our specialized watchmakers in charge of the restoration of the vintage pieces, and time required will be longer than for a standard service (minimum 8 weeks).

All the certified watchmakers working at an authorized service center have the competence and experience required to perform high-quality work on contemporary watches (less than 20 years old). Moreover, they are regularly trained by Baume & Mercier and use the same specific tools and original components used by Richemont regional platforms or Baume & Mercier watchmakers in Switzerland.

Battery life is generally between 3 and 10 years, depending on the watch model.

The majority of our quartz watches with a central seconds hand, come equipped with a system to indicate a low battery (EOL – End of Life): approximately two weeks before the battery will stop, the central seconds hand will begin to jump every four seconds, signaling that the battery must be changed.

You should never leave an exhausted battery inside the watch to avoid the risk of leakage which could damage the movement.

We recommend the battery be replaced by a certified watchmaker who will also check water-resistance and movement condition of your watch.

All Baume & Mercier watches we receive are handled with great care and serviced to the highest standards. After being serviced, it undergoes several controls, including an electronic wearing simulation during several days, to verify that it is running properly before it is returned to you.

Baume & Mercier provides a 12-month guarantee on all work carried out and parts replaced during the service.