Fair wear and tear of non-metallic straps or bracelets (leather, rubber synthetic polymer, etc.) is not covered by the Baume & Mercier International Warranty and you should arrange to have them replaced at your expense when necessary. 

The life span of a leather strap depends on the conditions of use and how often it is worn.  For example, a strap is affected by the acidity of the skin, perspiration, temperature changes, long exposure to sunlight, skin creams, cosmetics...
Extreme conditions such as sports activities or immersion in water considerably reduce its durability.

Standard shipping (2-3 business days) is free of charge. 

Delivery on Saturday may be proposed in some countries as a service to specific zip/postal codes.

This service as well as express shipping may incur additional charges. Please contact our Client Relations Center for more specific information

You may return or exchange the product within thirty (30) days (US) and fourteen (14) days (elsewhere) following delivery, with the exception of personalised product  or product which shows signs of wear, or has been used or altered from its original condition.

Please call the Client Relations Center to obtain a return authorization number (RAN), agree on the return service and place the exchange order, if applicable. 

For full details of our return / exchange policy, please consult our Conditions of Sale

It is possible to obtain a VAT refund for product delivered to UK, Eire, France, Germany, Austria, Italy and Spain and exported out of the Europe Union less than 30 days after purchase, so long as you do not have your permanent address in the European Economic Area.

In order to process such a refund, please contact our Client Relations Center for the necessary paperwork to be sent to you.