Return and Exchange
In order to ensure your satisfaction, you may return Baume & Mercier products delivered in the country or countries listed in Clause 14, in accordance with the return and exchange policy set forth below. Returns of Baume & Mercier products that are not in compliance with the conditions and timeframes set forth below may be rejected by Baume & Mercier and will be sent back to you.
Baume & Mercier allows you to return in the country or countries listed in Clause 14, Baume & Mercier products purchased on the Website or though the Client Relations Center within fourteen (14) days from the day you received your product, subject to the further terms and conditions set forth below.
Products that have been purchased on the Website or through the Client Relations Center may only be returned to the Baume & Mercier e-boutique distribution center at the address of the Baume & Mercier Returns Department, as provided by the Baume & Mercier Client Relations Center, or in selected Baume & Mercier retail boutiques, in accordance with these Conditions of Sale.
Products that have not been purchased on the Website or through the Client Relations Center may NOT be returned to the Baume & Mercier e-boutique distribution center.
To return a product to the Baume & Mercier e-boutique distribution center, you must follow the steps mentioned below:
i. Please, call the Client Relations Center (telephone number indicated on the Website) to agree on a pick-up date by our logistics partner. You may be asked at this stage to provide photos of the product for us to make a first assessment of the condition of this product,
ii. The Client Relations Center will send you a Return Form by email, after an initial assessment based on the photos of the product,
iii. Please, fill out the required information on the Return Form and sign it,
iv. You must include in the delivery package, the completed Return Form along with the product, all its accessories, the Service Guide, the Warranty Card and all other documents, in their original box,
v. Please, seal the delivery package,
vi. On the agreed date, our logistics partner will bring you a pre-paid airway bill and pick-up the sealed delivery package.
You must keep a proof of return shipment, and Baume & Mercier accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Baume & Mercier e-boutique distribution center will be eligible for a refund or exchange.
To return a product to a Baume & Mercier retail boutique, please call the Client Relations Center (telephone number indicated on the Website) first to confirm the appointment with your selected Baume & Mercier retail boutique. You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.
Condition of Returned Products
Baume & Mercier will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.
Baume & Mercier products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Baume & Mercier box and delivery package, including all accessories and documents. Baume & Mercier will not accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
Personalized products cannot be returned to Baume & Mercier for refund or exchange. This includes, without limitation, products that have been engraved or leather straps that have been adjusted.
If you have received free items as part of your order, they must be returned with the products.
Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package.
All returns will be subject to strict Quality Control (QC) by Baume & Mercier to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Baume & Mercier will refuse the return, and the products will be sent back to you. If the returned product satisfies Quality Control (QC), Baume & Mercier will proceed with the applicable refund or exchange.
Failure to comply with the return process above or the return conditions will entitle Baume & Mercier to refuse the returned product and send it back to you, at your own cost.
You may return a product purchased on the Website or through the Client Relations Center for refund, provided that the return complies with these Conditions of Sale.
Should a product be returned to the Baume & Mercier e-boutique distribution center, only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the Baume & Mercier Product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund.
If the return complies with these Conditions of Sale, Baume & Mercier will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the Baume & Mercier e-boutique distribution center. However, we may withhold the refund until we have either received the product back or the buyer has supplied evidence of having sent the product back, whichever is the earliest. Except for delivery of an originally defective product (as defined below), initial shipping charges will not be refunded.
You may return a product purchased on the Website or through the Client Relations Center for exchange with another Baume & Mercier product, provided that the return complies with these Conditions of Sale.
In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.
Should a product be returned to the Baume & Mercier e-boutique distribution center for exchange with a less expensive product, only the original buyer of the returned product will be entitled to receive a refund of the price difference.
If a product is returned for exchange with a more expensive product, you will have to pay the price difference.